1 - I bought the wrong version of microsoft office by mistake (PC) and the helpful support team refunded the money and helped me to get the MAC version within a matter of minutes! I haven't got office on my machine yet (waiting for the download and the code) but feel greatly positive that if anything is wrong the software keep team will sort it out for me. THANK YOU!
2 - Simple process fast response from online chat and direct easy info
3 - He guided me through the process and was very helpful. My problem was fixed in under 5 minutes and I am very, very pleased with the service. Would definitely recommend to others.